Shipping policy

Where We Ship

We currently ship within the United Kingdom only.

At this time, we do not offer international shipping.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed, you’ll receive a confirmation email with tracking details (where available).

Delivery Time

After dispatch, delivery typically takes:

• 2–4 business days within the UK

Please note that delivery times are estimates and may vary during busy periods, bank holidays, or due to factors outside our control.

Shipping Costs

We offer simple, transparent shipping:

• Standard UK Shipping: £3.99
• Free UK Shipping: on orders over £50

Shipping costs are calculated and displayed at checkout.

Delays

While we do our best to ensure timely delivery, occasional delays may occur due to courier issues, weather conditions, or peak demand periods. If your order is delayed, we’ll keep you informed wherever possible.

Order Issues

If you experience any issues with your delivery or have questions about your order, please contact us at:

📧 Hello@smartpawlabs.co.uk

We’re always happy to help.