FAQs

Here are some common questions about our products, enrichment routines, and ordering. If you need anything else, feel free to contact us.

1. What is enrichment?

Enrichment provides pets with mental and physical stimulation through simple challenges that encourage natural behaviours such as foraging, problem-solving, chewing, and focused play.

2. Are your products suitable for beginners?

Yes. Our products are designed to be approachable and easy to introduce. Many pets benefit from starting with simpler challenges and gradually building variety over time.

3. How do I choose the right product or set?

If you’re new to enrichment, the SmartPaw Starter Set is the easiest place to begin. Individual products can be added later to build variety, or you can choose a complete set for a full daily routine.

4. Can these be used for daily feeding?

Some products are designed specifically for meals, while others are intended for treats or enrichment between meals. Product pages include guidance on how each item is best used.

5. Are they easy to clean?

Yes. Most products can be rinsed with warm water or hand-washed as part of your regular routine. Cleaning guidance is included on individual product pages.

6. Are the products safe?

Our products are made from pet-safe materials and are designed for supervised use. We recommend choosing an appropriate challenge level and observing your pet during initial sessions.